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Encounters & Guided Tours - Willowbank Wildlife Reserve & Restaurant

Encounters & Guided Tours

From the 5th of April 2022, vaccine passes will no longer be required for entry to Willowbank.

 

Capybara Encounters

Timing – Daily at 2:00pm, check-in required 15 minutes prior.

Bookings essential.

Duration – Approximately 20 minutes

Cost – $35 Adults & $15 Children (10+ years), plus the cost of Reserve entry.

Maximum – 4 people

Conditions – Children must be accompanied by a paying adult.

Closed toe shoes must be worn and all Encounters are subject to weather conditions.

Book here.

 

 

Lemur Encounters

 

Timing – Daily at 1:30pm, check-in required 15 minutes prior. Bookings essential.

Duration – Approximately 20 minutes

Cost – $30 Adults & $15 Children (6+ years), plus the cost of Reserve entry

Maximum – 6 people

Conditions – Children 6-9 years must be accompanied by 1 paying adult for every 2 children. Children 10-14 years can have 1 adult accompany every 4 children.

Closed toe shoes must be worn and all Encounters are subject to weather conditions.

Book here.

Click here to view full Lemur Encounter Guidelines

 

 

 

Guided Tours

 

An informative guided tour around our native section including the kea, kiwi, kaka, ruru and many more!

Timing – 2:45pm and 3:45pm. Advance bookings essential.

Duration – Approximately 45 minutes

Cost – $11 per adult & $5 per child, plus the cost of Reserve entry

Minimum – 2 adults

Book here.

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FAQs

 

Q: Can we touch the animals during the encounters?

A: Lemurs are wild and take offence to being touched. They may come onto your shoulder, but that is up to them. Capybaras will enjoy a scratch at the keeper’s discretion.

 

Q: Can I just do an encounter without visiting the rest of the reserve?

A: Sorry no. The encounters are an ‘add-on’ experience to your reserve ticket.

 

Q: I’ve booked an encounter, do I still need to check in?

A: Yes. Our front desk will check you in, and go over the health & safety.

 

Q: Why do we have an age limit on children?

A: Our animals are wild and can therefore be unpredictable. Younger children may run around or be scared which might upset the animals. All participants must have the ability to follow instructions in an emergency.

 

Q: Why is the age limit higher for Capybara Encounter?

A: Capybaras are larger animals that can weigh more than 50 kg. Younger children are more susceptible to injury due to size.

 

Q: Why do children have to be supervised by an adult?

A: Our staff are required to have their full attention on the animals at all times during an encounter.

 

Q: Why do we have to wear closed shoes?

A: This is for your own safety as our animals may bite or stand on your toes causing injury and wound conditions.

 

Q: Why do cough/cold symptoms matter?

A: Our animals can catch colds and viruses from people, and they are much tougher to treat.

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